Effective Date: July 22, 2026
Because BearBoul offers both commission-based partnerships and customized digital products, our refund policy varies based on the service model.
1. Pay-Per-Sale Services
Under our flagship Pay-Per-Sale model, there are no upfront costs, and therefore no refunds are applicable for setup, web development, or ad management.
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Commission Adjustments: Commissions are charged on verified sales. If your end-customer legitimately refunds a product or initiates a chargeback, BearBoul will reconcile this in the following month’s billing cycle and credit the commission back to your account, provided the refund is verified within 30 days of the original sale.
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Termination: You may exit the Pay-Per-Sale agreement at any time according to your contract terms; however, any commissions owed on sales generated prior to the termination date remain due and non-refundable.
2. Traditional Agency Services (Web Development, Custom Software)
For project-based contracts (flat-fee or retainer):
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Payments are attached to specific deliverables and milestones.
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Once a milestone is approved by the client and payment is released, that payment is strictly non-refundable.
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If you choose to cancel a project mid-development, you will not be billed for future milestones, but deposits and payments for completed work will not be refunded.
3. Digital Products and Software
For self-serve digital products, SaaS tools, or AI workflow templates purchased directly through bearboul.com:
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We offer a 14-day money-back guarantee on standalone software subscriptions or digital products, provided you have experienced technical issues that our support team cannot resolve.
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Refund requests for digital products must be submitted in writing to our support team. Refunds will not be granted for a change of mind after the product has been downloaded or deployed.